For more than 40 years, our well-established and flexible service processes have delivered consistent support that meets each client’s unique service requirements. Additionally, MERA® continues to improve, guided by service and technology advances. Each client’s support model is specific, with customizable touch points throughout each client’s service delivery process. Some examples are:
- Client-specific paperwork customized to your requirements.
- Client-specific dispatch and scheduling procedures customized to your equipment and end user needs.
- Client-specific service call management customized to meet contractually agreed upon criteria.
- Customized software designed to track your service events from initial dispatch to service call completion.