MERA® is a community of independent medical and laboratory equipment service providers that accomplishes nationwide service for its clients.  All client service work is managed and administered through MERA®’s ISO 9001:2015 certified national call center in Wisconsin.

MERA® is not a company, so the answer is no. As a community, each MERA®-approved technician is employed by local MERA® Members (MERAffiliates) in the network.

MERA® provides 90 service locations across the US and Canada and approximately 300 technicians at these locations. It serves the 50 US States, plus 13 Canadian Provinces and Territories.

Technicians are hired with the requisite electronic and computer training from universities, technical schools or military education (with real-world experience). Field Service training to professionally support your customers is provided by the local MERA offices.

Product training, required by a client to service its devices, is typically accomplished using one or more of the following models:

• Manufacturer/ OEM training (identical to manufacturer’s direct employee training).
• MERA’s national training event (MERAcademy) in which clients train MERA technicians from requested and designated geographies, often in multiple classes.
• Regional field training, targeted to each client’s specific service needs and often at a customer site.
• Online/webinar training.

After contract signature, each client is integrated into MERA® via an onboarding conference call. Client-specific service protocols are established to set service requirements/expectations and ensure MERA® fits within the client’s existing service model.

Clients send service calls to MERA®, which are then dispatched to the closest trained technician. Service events are centrally monitored/reported and each client is kept up to date from call dispatch to call completion.