Frequently Asked Questions (FAQs)

MERA is a trusted, vetted network of independent medical and laboratory equipment service providers, delivering seamless nationwide coverage for our clients. All service activity is centrally managed through MERA’s ISO 9001:2015 certified national call center ensuring consistent quality and dependable service everywhere.

MERA isn’t a single company with direct technicians. It’s a community of seasoned independent service providers, with each MERA-approved technician employed by a local MERA Member (MERAffiliate).

MERA delivers coast-to-coast coverage with 90+ service locations across the U.S. and Canada, supported by a skilled team of approximately 300 field technicians. We proudly serve all 50 U.S. states and every Canadian province and territory, ensuring reliable, high-quality service wherever our partners need us.

Technicians are hired with the requisite electronic and computer training from universities, technical schools or military education (with real-world experience). Field Service training to professionally support your customers is provided by the local MERA offices.

Product training, required by a client to service its devices, is typically accomplished using one or more of the following models:

• Manufacturer/ OEM training (identical to manufacturer’s direct employee training).
• MERA’s national training event (MERAcademy) in which clients train MERA technicians from requested and designated geographies, often in multiple classes.
• Regional field training, targeted to each client’s specific service needs and often at a customer site.
• Online/webinar training.

Following contract signature, each new partner is seamlessly onboarded through MERA’s structured client onboarding process. During this phase, we define client-specific service protocols to align with their operational requirements making for a smooth integration into their existing service model.