A sum greater than its parts, MERA® is the nation’s premier group of independent medical and scientific equipment service companies. Through the power of collaboration, MERA® provides its clients the operational expertise and technical resources of a large company while providing end users the local knowledge, presence, and responsiveness of a small company. Contact us to find out how MERA® can be a key partner in your service delivery strategy.
90 field service locations and 330+ technicians available that offer local coverage (within 100 miles) to more than 90% of the medical & scientific facilities in North America.
A service recall rate of less than 1%, compared with an industry average of 4-8%.
More than 99.5% of MERA® calls meet the service call standards of our clients.
MERA continues to improve the service outcomes. MERA® is always your service partner, never your service competitor, and never takes control of your customer. MERA®’s recall rate is very low (less than 1%), and MERA® rates very highly in satisfaction surveys performed by its customers. MERA® has (and continues to) improve the service outcomes and expectations of its clients, and looks forward to supporting your customers as well.
MERA®’s product is service, which is performed by the MERAffiliates/member companies. Affiliation with MERA® is by invitation only, and critical factors are confirmed and continuously monitored. MERA® is ISO 9001:2008, certified and was the FIRST national independent medical service group to achieve this status. Our quality of service and support, verified through independent certification, is a source of great pride to MERA® - and defines how MERA® serves its clients.
MERA® offers a strategic service partnership that will help manage fluctuations in service volumes. We do this by delivering additional service support in key geographies, by service activity (installation, repairs, scheduled maintenance, etc.) and/or by equipment model/function – however our clients require we serve them. Additionally, our clients' service needs are typically fluid, and the support MERA® provides today will often change to meet their evolving requirements.