A sum greater than its parts, MERA® is the nation’s premier group of independent medical, lab, and scientific equipment service companies. Through the power of collaboration, MERA® gives its clients the operational expertise and technical resources of a large company while delivering to your end users the local responsiveness, convenience, and customer experience of a small company. Ask us how MERA® might be a key partner in your service delivery strategy.
On their behalf, and at their direction, MERA delivers consistent local service from 90 field locations throughout North America.
We are an invested, dedicated partner with over 330 vetted, trained, experienced technicians that are comfortable in customer environments and will improve your customer’s service experience.
A service recall rate of less than 1%, compared with an industry average of 4-8%.
More than 99.5% of MERA® service calls meet the performance standards of our clients.
Service is our only business and our clients are original equipment manufacturers (OEMs) and
distributors of medical, lab, scientific, and other types of electro-mechanical instruments. 42% of MERA
clients have been with us over 10 years.
MERA® is always your service partner, never your service competitor, and never takes control of your customer. Our service recall rate is very low (less than 1%), and MERA® rates very highly in satisfaction surveys performed by its customers. MERA® continues to meet and exceed the service outcomes and expectations of its clients, and we enjoy helping our clients grow.
4. MERA®’s product is service, and that is performed by our Member companies, called MERAffiliates. Affiliation with MERA® is by invitation only, and critical factors are confirmed and consistently monitored. MERA® is ISO 9001:2008, certified and was the FIRST national independent medical service group to achieve this status. Our quality of service and support, verified through independent certification, is a source of great pride to us - and defines how MERA® serves its clients.
MERA® offers strategic service partnerships that help its clients manage ongoing service volume fluctuations. This is accomplished by delivering additional bandwidth in key geographies, by assuming certain service activities (installation, repairs, scheduled maintenance, etc.) as well as assisting with supporting equipment models – whatever our clients need at that time. Additionally, as service needs are typically fluid the support MERA® provides today will flex and scale to meet your future requirements.