42% of our clients have been with MERA for over 10 years. This means we build long-term partnerships with our clients, and supports each client’s success through leveraged mutual collaboration. History has proven MERA® meets each client’s specific needs and our working together helps successfully grow their business. MERA®’s commitment to you is integral in each relationship and is delivered through a client-focused service model that includes customizable touch points throughout the service delivery process.

MERA® is ISO 9001:2015 certified and has 50+ years of experience delivering successful service outcomes. We support our more than 100 clients from our 90 North American service centers, by deploying 300+ field service technicians to provide the following benefits:

• Wider geographic coverage, dependable local service, and an improved local image.
• Consistent high quality service.
• No fixed outlays for salaries, benefits, workers, and/or unemployment compensation.
• The cost of regional, district, and area managers is reduced and/or eliminated.
• No capital expenditures for standard tooling, test equipment, and vehicles.

MERA® has learned that successful service partnerships are more than an event, but a process of listening to our clients and consistently meeting their needs – one successful service event at a time.

Dependable Service Everywhere® is foundational to each successful Client – MERA® Relationship.

MERA® exists to serve, and we have effectively supported clients for more than 50 years. Specific
reasons for our success are outlined as follows:

•  Flexible – Whether by geographic coverage area, modality, model, service activity, or some combination thereof, MERA® is flexible and fits within our clients’ existing service processes.
• Scalable – there are no MERA® contract minimums; larger or smaller, we fit the scale and scope of each client’s need.
• Professional – service is MERA®’s only business and our purpose is to provide our clients professional, dependable service everywhere.
• Dependable – time-tested and reliable, our clients and their end users depend on MERA® everyday.

MERA® wants to be each client’s trusted service partner. As new clients use MERA® they learn what our current clientele already knows: we are a responsive, focused partner, and MERA® provides dependable
service everywhere®.

MERA® is an exclusive association of independent medical and laboratory repair companies. Membership is by invitation only. MERAffiliates must meet and maintain rigorous quality standards demanded by MERA®’s ISO 9001:2015 certified system to retain their membership and have the required resources to locally support MERA® clients (manpower, tools and test equipment, technical knowledge, etc.). These exceptional small businesses typically share the following characteristics:

• Have been in business for over 15 years.
• Have at least 15 years’ experience in the maintenance and repair of a wide array of medical and
  laboratory equipment.
• Employ full-time technicians who average over 8 years field service experience each.
• Have a fully equipped service center in its main office.
• Respond by phone in 2 hours or less, and on-site in 24 hours or less 24/7/365.
• Support a service radius of 250 miles (or more) depending on need.
• Have a verified local reputation for financial stability, integrity, quality of work, and technical expertise.
• Provide MERA® manufacturers with local, dependable service.
• Have a demonstrated commitment to continued training and education.
• Are backed by the experience and resources of the MERAlliance.

For all of these reasons, and many more, MERAffiliates deliver MERA® clients Dependable Service Everywhere®.