About MERA
Our Commitment To Quality & Innovation
The MERA Mission
MERA doesn't just act as an extension of your field service team. We uphold your service reputation.
The MERA Business Philosophy
Equipment service is MERA’s ONLY focus. MERA does not manufacture or rebuild, nor does MERA sell used equipment. MERA is always your service partner, never your service competitor and never takes control of your customers. This is the MERAdvantage.
Why Partner with MERA
Professional
- Professional service processes, management, and technicians.
- ISO 9001:2015 Certified Quality System.
- Consistent performance, dependable service.
Dependable
- Correct documentation.
- Less than 1% repeat call rate.
- Trained, vetted, dependable technicians.
Flexible
- Fee-per-use field service.
- Customized local, regional, or national service that fits within existing service models.
- Scalable, no-minimum service partner that flexes to meet your changing service demands.
50 Years Of Dependable Medical Equipment Support
For more than 50 years, our well-established, flexible service processes have delivered consistent support that meets each client’s unique service requirements.
1973
Formation of MERA®.
1981
First centrally managed National Contract.
1992
For the first time, MERA performs 1,500 annual service calls for a single client.
2002
MERA adds the MERA Technical Support Center (phone triage and depot service support).
2003
MERA performs its first 20,000 unit field upgrade.
2006
MERA becomes the first national independent field service organization to achieve ISO 9001:2000 certification.
2010
MERA gains ISO 9001:2008 certification.
2013
MERA celebrates its 40th year of providing dependable service everywhere.
2018
MERA celebrates its 45th year in business and gains ISO 9001:2015 certification.
2023
MERA celebrates its 50 years in business and is a 2nd going on 3rd generation family owned and operated company.
2025
MERA proudly celebrates two decades of continuous ISO certification, reinforcing our longstanding commitment to quality, consistency, and excellence in field service delivery.
Partner with a Team Dedicated to Service Excellence
MERA doesn't just act as an extension of your field service team.
We uphold your service reputation.
Contact MERA to learn why leading OEMs trust us for our reliability, expertise, and unwavering commitment to quality.