MERA's Conference Experience

MERA maintained a strong presence at the event, with three team members representing different aspects of our business:

  • Stuart Brinkman, Account Sales
  • Peter Westendorf, Director of Client Services
  • Carl Brinkman, Director of Sales and Marketing

Throughout the two-day event, our team engaged with approximately 25 medical device companies, including four current clients. Key discussion topics centered on preventive maintenance support for medical device OEMs, flexible service models that align costs with actual needs, and specialized project management for product recalls.

 

Conference Highlights

FSM 2022 demonstrated the industry's resilience and adaptability, drawing approximately 215 service professionals from 55 medical device manufacturers. This peer-led gathering provided valuable insights through focused panels and discussions covering:

  • Strategic partnerships with third-party service providers for special projects
  • Customer satisfaction metrics and responsive care strategies
  • Service contract optimization to maximize revenue potential
  • Talent management for field service technician recruitment and retention

 

Emerging Industry Trends

Two critical themes dominated conference conversations:

1. Predictive Maintenance Revolution
The integration of remote connectivity and device monitoring is transforming traditional reactive service models. Real-time data collection enables predictive maintenance scheduling, significantly reducing unexpected device failures and improving patient care continuity.

2. Design-Service Integration
A growing emphasis on involving service teams in the R&D process from the outset. This proactive approach focuses on designing serviceability and functionality into devices rather than addressing these concerns in future product iterations.

 

Looking Forward

Field Service Medical continues to prove itself as an essential industry event, offering practical solutions, innovative approaches to medical device support, and unparalleled networking opportunities with industry peers.

The insights gained and connections made at FSM 2022 reinforced MERA's commitment to staying at the forefront of medical device service excellence. As the industry continues to evolve, events like FSM remain crucial for sharing best practices and driving innovation in patient care technology support.