Why Choose MERA for Medical Equipment Service?
Service Benefits
MERA delivers scalable, cost-effective service solutions that enhance reliability, coverage, and profitability for OEMs and healthcare providers.
Key Benefits of MERA's Medical Equipment Services
Expanded Geographical Coverage
- 90+ field service locations across North America
- Faster on-site response times & lower travel costs
Reliable Service Performance
- 99%+ service success rate ensures high customer satisfaction
- Expert technicians trained for accuracy & efficiency
Flexible, Cost-Effective Solutions
- Hybrid service programs for scalable, high-quality support
- Reduces operational costs while maintaining excellence
24/7/265 Technical Support
- 300+ experienced field service technicians available anytime
- Increased technical bandwidth to meet growing demands
Lower Overhead & Higher Profitability
- Cuts costs related to management, personnel, technology, and tooling
- Optimized workforce delivers 100% productivity with reduced headcount
Lasting Partnerships
MERA builds long-term relationships based on trust, reliability, and proven service success.
- 42% of MERA clients have been with us for 10+ years
- Partnering with businesses at every stage of growth, from emerging start-ups to established industry leaders.
- Supporting both growing service programs and mature, stable service functions
At MERA, we build lasting partnerships through customized support, mutual trust, and collaboration. We believe that when your business grows, we all succeed.
MERA’s service approach is designed for long-term success, featuring:
- Customizable touchpoints throughout the service delivery process
- ISO 9001:2015 certification ensuring quality and consistency
- 50+ years of expertise delivering successful service outcomes
MERA’s 300+ field service technicians provide reliable, nationwide coverage.
Benefits of MERA's Technician Network:
- Wider geographic coverage for dependable, local service
- Consistently high service quality from experienced professionals
- No fixed outlays for salaries, benefits, or unemployment compensation
- Reduced or eliminated costs for regional, district, and area managers
- No capital expenditures for tooling, test equipment, or vehicles
At MERA, successful service partnerships start with listening to our clients and consistently delivering on their needs, one service event at a time.
Testimonials
With MERA, I know the job will be done quickly and correctly. They offer consistent documentation and strong adherence to procedures.
MERA is responsive, supportive, and has a genuine interest in solving issues as they arise.
We would have far fewer customers without MERA support.
MERA allows us to recognize revenues earlier.
Seamless services, resource allocation, and responsiveness.
Experience the MERA Difference
Partner with MERA for dependable service that maximizes uptime and reduces costs.