- MERA® Relationships
MERA® builds long-term partnerships with our clients, and supports each client’s success through leveraged mutual cooperation. History has proven that when MERA® meets each client’s specific needs and helps grow their business, success happens. MERA®’s commitment to you is integral in each relationship and is delivered through a client-focused service model that includes customizable touch points throughout the service delivery process.
MERA® is ISO certified and has 40+ years of experience delivering successful service outcomes. We support our more than 100 clients from our 85 North American service centers, by deploying 330+ field service technicians to provide the following benefits:
- Wider geographic coverage, dependable local service, and an improved local image.
- Consistent high quality service.
- No fixed outlays for salaries, benefits, workers, and/or unemployment compensation.
- The cost of regional, district, and area managers is reduced and/or eliminated.
- No capital expenditures for standard tooling, test equipment, and vehicles.
MERA® has learned that successful service partnerships are more than an event, but a process of listening to our clients and consistently meeting their needs – one service event at a time.
Dependable Service Everywhere® is foundational to each successful Client – MERA® Relationship.
- MERA® Characteristics
MERA® exists to serve, and we have effectively supported clients for more than 40 years. Specific reasons for our success are outlined as follows:
- Flexible – Whether by geographic coverage area, modality, model, service activity, or some combination thereof, MERA® is flexible and fits within our clients’ existing service processes.
- Scalable – there are no MERA® contract minimums; larger or smaller, we fit the scale and scope of each client’s need.
- Professional – service is MERA®’s only business and our purpose is to provide our clients professional, dependable service everywhere.
- Dependable – time-tested and reliable, our clients and their end users depend on MERA® everyday.
MERA® wants to be each client’s trusted service partner. As new clients use MERA® they learn what our current clientele already knows: we are a responsive, focused partner, and MERA® provides dependable service everywhere.
- The Local MERAffiliate
MERA® is an exclusive association of independent medical and laboratory repair companies. Membership is by invitation only. MERAffiliates must meet and maintain rigorous quality standards demanded by MERA®’s ISO system to retain their membership and have the required resources to locally support MERA® clients (manpower, tools and test equipment, technical knowledge, etc.). These exceptional small businesses typically share the following characteristics:
- Have been in business for over 15 years.
- Have 15 years’ experience in the maintenance and repair of a wide array of medical and laboratory equipment.
- Employ full-time technicians who average over 8 years field service experience each.
- Have a fully equipped service center in its main office.
- Respond by phone in 2 hours or less, and on-site in 24 hours or less 24/7/365.
- Support a service radius of 250 miles (or more) depending on need.
- Have a verified local reputation for financial stability, integrity, quality of work, and technical expertise.
- Provide MERA® manufacturers with local, dependable service.
- Have a demonstrated commitment to continued training and education.
- Are backed by the experience and resources of the MERAlliance.
For all of these reasons, and many more, MERAffiliates deliver MERA® clients Dependable Service Everywhere®.
Our Mission & Philosophy
- The MERA Mission: Continually strive for perfection and the highest levels of quality in its services, as defined by customer requirements.
- The MERA Business Philosophy: Equipment service is MERA’s ONLY focus. MERA does not manufacture or rebuild, nor does MERA sell used equipment. MERA is always your service partner, never your service competitor and never takes control of your customer. This is the MERAdvantage.